Note:
1- All classes are subject to appointment of outside loss adjusters
2- Immediate written notification to insurance Co not to exceed 48hrs.




MARINE HULL (H01) vessels, crafts, pleasure boats and planes (H01)
1. Immediately appoint Loss Adjuster.
2. Brief details of vessel.
3. Diving inspection report.
4. Ship data report.
5. Current Safety Management report/Certificate (SMC).
6. Master's report / Log book.
7. Documents of Compliance (DOC).
8. Report of Damage on Voyage.
9. Incident report
10. Bureau Veritas Class Maintained Certificate.

MARINE CARGO (M01) by sea, truck, plane
1. Original Insurance policy.
2. Survey report.
3. Detail incident report
4. Commercial Invoice/s.
5. Packing List/s.
6. Sea Port / Airport Landing Certificate
7. Condemnation Certificate from Health Authority (In case of food product spoilage / deterioration).
8. House Airway Bill / Master Airway Bill.
9. Arrival Notice
10. Formal letter to the carrier holding them responsible for the loss/damages caused with a copy to us.
11. 3 repair estimates for damaged items from different repairers.
12. Bill of lading (B/L).
13. Your claim Bill.

14. Police report (if available)

Fire &allied perils:
1. fire brigade report
2. police report
3. list of damaged/lost/burnt items
4. supporting documents and invoices

Home Protection (F02-Household)
1. Police report 2. List of items damaged 3. Replacement value

OIL & GAS (E01/E02)
Loss Adjusters will be appointed to survey & assess the loss.

ENGINEERING-CONSTRUCTION PROJECTS / CBM (C01/C02)
1. C.A.R. Claim Form to be filled.
2. Copy of the drawings obtained from KAHRAMAA relevant to the damaged underground existing cable.
3. Copy of the road opening permission obtained from the authorities.
4. Confirm, whether you had contacted Q/Tel plant protection officer before commencing the work.
5. Whether the location and depth of the existing damaged underground cable was established by trial hole
    to the satisfaction of KAHRAMAA / Q/Tel Engineer. 6. Confirmation that trial holes were made prior
    to carrying out the trenching works for our perusal and necessary action.
7. Copy of detailed site Investigation Report in respect of this incident stating circumstances/nature and
    cause of damage.
8. Q/Tel Liability form.
9. Forward copy of KAHRAMAA / Q/Tel claim on receipt for our consideration.

10. Paid receipts
11. Police report (if available)

PERSONAL ACCIDENT (A01)
1. All original Medical Certificates
2. "Proof of Loss" form duly completed & signed.
3. Police Report.
4. Death Certificate (in case of death).
5. Road accident Police Report (In case of Road Traffic Accident).
6. Statement of attending physician or surgeon form duly completed & signed.

7. Wage roll

WORKMEN COMPENSATION (B01)
1. All original Medical Certificates.
2. Original Medical Board (Disability) report (if any).
3. Labour Department decision (if any).
4. Original Police Report (if any).
5. Death Certificate (in case of death).
6. Road accident Police Report (In case of Road Traffic Accident).
7. Court Verdict (In case of death & Road accident, it is a must).
8. Wage rolls for all the workers.
9. Complete, sign/stamp and return the claim form.

Travel Insurance Claim Process:
When a client purchases a travel insurance policy, he/she will notice a phone number appearing on the top part of the first page. This number should be contacted in case of emergency. For instance, if someone had to visit the hospital for an emergency treatment, they should dial this number before they get treated to enable the service company, Gulf Assist, authorize the claim and open a claim file. Otherwise, the treatment won't be covered. In cases wherein the client proceeds to the hospital immediately without informing Gulf Assist-Bahrain, he/she should settle all the bills and collect all the claim documents such as original bills, original prescriptions and original medical report to be forwarded to QGIR for approval and reimbursement. Claim processing normally takes 3-4 weeks.